TrBet OÜ (registration code 14568780), located in Kärkna küla, Tartu municipality, Tartu county, Estonia is the owner of the online store traktoriraskused.eu (hereinafter the Online Store).
Validity of the sales contract, product and price information
Müügitingimused kehtivad Veebipoest kaupade ostmisel. Veebipoes müüdavate toodete hinnad on märgitud toodete juurde. Hinnale lisandub käibemaks. Soovi korral lisandub tasu kauba kättetoimetamise eest. Kauba kättetoimetamise tasu sõltub ostja asukohast ning kättetoimetamise viisist. Teave kauba kohta on esitatud Veebipoes vahetult kauba juures.
Forming the order
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The fee amount will then be displayed on the screen. If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be returned no later than 14 days after the notification was sent.
Delivery
Kaupu saadetakse järgmistesse riikidesse: Euroopa Liidu riigid ja erikokkuleppel muud maailma riigid. Kauba saatmiskulud kannab ostja. Erandlikel juhtumitel on õigus kaup kohale toimetada kuni 180 kalendripäeva jooksul.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days. The right of withdrawal does not apply if the buyer is a legal entity. In order to use the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in a way that is allowed to test the goods in a physical store. If the goods have been used for purposes other than what is necessary to verify the nature, characteristics and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods. In order to return the goods, you must submit a withdrawal from the purchase of the goods withdrawal statement and send it to the e-mail address info@traktoriraskused.eu no later than 14 days after receiving the goods. The buyer bears the costs of returning the goods, unless the reason for the return is that the product to be returned is incorrect or defective. The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period. Upon receiving the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract. The Online Store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first. If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method. The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
The right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the contract conditions or a defect that already existed at the time of handing over the item and that appears within two years from the handing over of the goods to the buyer. During this first year from the handing over of the thing to the buyer, it is assumed that the defect already existed at the time of handing over the thing. It is the Webshop's responsibility to refute the corresponding assumption. The buyer has the right to contact the online store within two months at the latest if a defect appears, by sending an e-mail to the address info@traktoriraskused.eu. The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer. The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.
Direct marketing and personal data processing
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods. The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications. The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Solving arguments
If the buyer has complaints about the Online Store, they must be sent to info@traktoriraskused.eu. If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge. The buyer can turn to the consumer dispute resolution platform of the European Union towards.